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en:handbuch:kapitel_2:2.5.05_kontaktauswertung
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| Both sides previous revision Previous revision Next revision | Previous revision | ||
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en:handbuch:kapitel_2:2.5.05_kontaktauswertung [2009/11/25 11:18] admin |
en:handbuch:kapitel_2:2.5.05_kontaktauswertung [2019/10/25 14:11] (current) |
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| [[2.5.04_kapazitaetsauswertung|{{|previous}}]] [[en:handbuch:handbuch|{{|Home}}]] [[2.5.07_mitarbeiterauswertung|{{|next}}]] | [[2.5.04_kapazitaetsauswertung|{{|previous}}]] [[en:handbuch:handbuch|{{|Home}}]] [[2.5.07_mitarbeiterauswertung|{{|next}}]] | ||
| - | ====== 2.5.05 Contact Chart ====== | + | ====== 2.05.05 Contact Chart ====== |
| The contact chart generates contact lists and action lists based on the data of the contact system. For example, all actions of an employee, actions for a customer or all open actions can be listed here. | The contact chart generates contact lists and action lists based on the data of the contact system. For example, all actions of an employee, actions for a customer or all open actions can be listed here. | ||
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| ===== 1. Name ===== | ===== 1. Name ===== | ||
| - | {{:en:handbuch:kapitel_2:contact_chart_-_inputdata.gif?direct}} | + | {{:en:handbuch:kapitel_2:contactchart1.png|}} |
| * **Name:** In this field the name of the chart is defined, if this should be saved (for example, for time services or for administrating the chart results). | * **Name:** In this field the name of the chart is defined, if this should be saved (for example, for time services or for administrating the chart results). | ||
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| ===== 2. Input Data===== | ===== 2. Input Data===== | ||
| + | |||
| + | {{:en:handbuch:kapitel_2:contactchart2.png|}} | ||
| * **Search:** It is possible to search for data for the chart with this selection box. This search entry must relate to the supported catagories. | * **Search:** It is possible to search for data for the chart with this selection box. This search entry must relate to the supported catagories. | ||
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| ===== 3. Main Parameters===== | ===== 3. Main Parameters===== | ||
| - | {{:en:handbuch:kapitel_2:contact_chart_-_inputdata2.gif?direct}} | + | {{:en:handbuch:kapitel_2:contactchart3.png|}} |
| * **Chart Period:** This drop-down box refers to the chart's time span (elements start and end) and allows a parameterised definition of the time span for the time services. This selection (current week, current month, …, next week, last week, …) can be also used to simplify the manual definition of start and end. | * **Chart Period:** This drop-down box refers to the chart's time span (elements start and end) and allows a parameterised definition of the time span for the time services. This selection (current week, current month, …, next week, last week, …) can be also used to simplify the manual definition of start and end. | ||
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| ===== 4. Further Criteria ===== | ===== 4. Further Criteria ===== | ||
| - | {{:en:handbuch:kapitel_2:contact_chart_-_parameters.gif?direct}} | + | {{:en:handbuch:kapitel_2:contactchart4.png|}} |
| - | + | ||
| - | {{:en:handbuch:kapitel_2:contact_chart_-_parameters2.gif?direct}} | + | |
| * **Category customer :** Categories can be selected as selection criteria with this selection list. These categories refer to the category of the contact (customer, prospective customer, ...) and limit the selection. | * **Category customer :** Categories can be selected as selection criteria with this selection list. These categories refer to the category of the contact (customer, prospective customer, ...) and limit the selection. | ||
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| ===== 5. Adjustment of Chart Display ===== | ===== 5. Adjustment of Chart Display ===== | ||
| - | {{:en:handbuch:kapitel_2:contact_chart_-_format.gif?direct}} | + | {{:en:handbuch:kapitel_2:contactchart5.png|}} |
| * **Width:** The width in pixel (px) is determined for the graphical chart in this field. | * **Width:** The width in pixel (px) is determined for the graphical chart in this field. | ||
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| ===== 6. Results===== | ===== 6. Results===== | ||
| - | {{:en:handbuch:kapitel_2:contact_chart_-_results.gif?direct}} | + | {{:en:handbuch:kapitel_2:contactchart6.png|}} |
| The results of the already processed chart are found in this tab. | The results of the already processed chart are found in this tab. | ||
en/handbuch/kapitel_2/2.5.05_kontaktauswertung.1259144329.txt.gz · Last modified: 2019/10/25 14:09 (external edit)
