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en:handbuch:kapitel_2:2.12.03_call-center
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en:handbuch:kapitel_2:2.12.03_call-center [2009/10/14 10:50] admin |
en:handbuch:kapitel_2:2.12.03_call-center [2019/10/25 14:11] (current) |
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| With the **Call Center** module incoming and outgoing calls, the support cases/requests resulting from the calls and the assigned messages can be administered. On the entry screen of the "Module view", the functionalities can be opened with the menu "Add-On modules". | With the **Call Center** module incoming and outgoing calls, the support cases/requests resulting from the calls and the assigned messages can be administered. On the entry screen of the "Module view", the functionalities can be opened with the menu "Add-On modules". | ||
| - | {{:en:handbuch:kapitel_2:call1.gif|}} | + | {{:en:handbuch:kapitel_2:callcenter.png|}} |
| **Tip:** For more on this subject see chapter [[handbuch:kapitel_2:2.12.03_call-center|3.12 Call-Center]]. | **Tip:** For more on this subject see chapter [[handbuch:kapitel_2:2.12.03_call-center|3.12 Call-Center]]. | ||
| - | {{:en:handbuch:kapitel_2:call2.gif|}} | + | {{:en:handbuch:kapitel_2:call_email.png|}} |
| The **Call** form contains the following elements: | The **Call** form contains the following elements: | ||
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| !!!!! Diese Supportfälle sind auf den Call bezogene Aufgaben mit Priorität, Status, Zieltermin und Zuständigkeiten. | !!!!! Diese Supportfälle sind auf den Call bezogene Aufgaben mit Priorität, Status, Zieltermin und Zuständigkeiten. | ||
| - | {{:en:handbuch:kapitel_2:call3.gif|}} | + | {{:en:handbuch:kapitel_2:supportcase.png|}} |
| The **Support Case** form contains the following elements: | The **Support Case** form contains the following elements: | ||
en/handbuch/kapitel_2/2.12.03_call-center.1255510205.txt.gz · Last modified: 2019/10/25 14:09 (external edit)
