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en:handbuch:kapitel_2:2.12.02_aenderungsantrag
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en:handbuch:kapitel_2:2.12.02_aenderungsantrag [2009/10/12 11:06] 192.168.0.76 |
en:handbuch:kapitel_2:2.12.02_aenderungsantrag [2019/10/25 14:11] (current) |
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| - | With this component, change requests (extensions, reductions, troubleshooting, ...) for selected modules can be entered and recorded. The change requests contain et al., following information: type, recording, rating, scheduled period and assignment to project data. | + | With the component **Tickets**, change requests (extensions, reductions, troubleshooting, ...) for selected modules can be entered and recorded. The change requests contain the following information: type, recording, rating, scheduled period and assignment to project data, etc. |
| - | **Tip:** For more on this subject see chapter [[handbuch:kapitel_3:3.08_produktdokumentation_und_ticketsystem_produktmanagement|3.08 Product Management]] | + | **Tip:** For more on this subject see chapter [[en:handbuch:kapitel_3:3.08_produktdokumentation_und_ticketsystem_produktmanagement|3.08 Product Management]] |
| - | {{:handbuch:kapitel_2:ticket1.gif?direct}} | + | {{:en:handbuch:kapitel_2:ticket_extending1.png|}} |
| The form contains the following elements: | The form contains the following elements: | ||
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| On the "Master Data" tab: | On the "Master Data" tab: | ||
| - | * **Number:** In the number field, a unique number is assigned to the ticket by the system. This number is definable through the number range (autonumbers) function in the administration menu (see also administration guide). | + | * **Id:** In the number field, a unique number is assigned to the ticket by the system. This number is definable through the number range (autonumbers) function in the administration menu (see also administration guide). |
| * **Component:** In the field component, the assigned module for the ticket is entered. If the ticket is generated from the module structure, the system transfers the assigned module automatically. The components are administered in the [[2.12.01_komponente|Component]] form. | * **Component:** In the field component, the assigned module for the ticket is entered. If the ticket is generated from the module structure, the system transfers the assigned module automatically. The components are administered in the [[2.12.01_komponente|Component]] form. | ||
| * **Name:** This field labels the ticket in short form with a maximum of 50 characters. | * **Name:** This field labels the ticket in short form with a maximum of 50 characters. | ||
| Line 28: | Line 28: | ||
| * **Customer:** This drop-down box is set when the ticket is defined for the customer. The customers can be defined and modified in the [[2.01.13_basic_-_kontakt|Contacts]] (with the contact type "customer") form. | * **Customer:** This drop-down box is set when the ticket is defined for the customer. The customers can be defined and modified in the [[2.01.13_basic_-_kontakt|Contacts]] (with the contact type "customer") form. | ||
| - | {{:handbuch:kapitel_2:ticket2.gif?nolink}} | + | {{:en:handbuch:kapitel_2:ticket_extending2.png|}} |
| On the "Misc" tab: | On the "Misc" tab: | ||
| Line 39: | Line 39: | ||
| * **Related Tickets:** Links to similar tickets/change requests can be stored here. | * **Related Tickets:** Links to similar tickets/change requests can be stored here. | ||
| * **Scheduled Period (from/to):** These fields specify the validity of the ticket. Only the date "from" (processing from this point) or "to" (completion up to this point) can be filled. | * **Scheduled Period (from/to):** These fields specify the validity of the ticket. Only the date "from" (processing from this point) or "to" (completion up to this point) can be filled. | ||
| + | |||
| + | {{:en:handbuch:kapitel_2:ticket_extending3.png|}} | ||
| On the "Comments" tab: | On the "Comments" tab: | ||
en/handbuch/kapitel_2/2.12.02_aenderungsantrag.1255338418.txt.gz · Last modified: 2019/10/25 14:09 (external edit)
